Refund and Returns Policy

Returns and Refunds Policy

Effective Date: [Insert Date]

At Geek Gift, we aim to provide quality products and excellent service. Please read our Returns and Refunds Policy carefully before making a purchase. By placing an order, you agree to the terms outlined below.

1. Finality of Orders

1.1 Order Confirmation
Orders are considered final and non-refundable as of the last week of the month when we place our bulk order with the supplier.

1.2 No Refunds for Change of Mind
Once an order is confirmed, refunds for change of mind or any other reason will not be provided.

2. Refund Eligibility

2.1 Supplier Issues
Refunds will only be issued in the following circumstances:

  • The item you ordered does not arrive from our supplier.
  • The item is damaged prior to shipping to the customer.

2.2 Faulty Products
If you receive a faulty product:

  • You may return the product at your expense for assessment.
  • Once the product is assessed and confirmed to have a manufacturer fault or damage, a full refund will be issued.

3. Return Process

3.1 Contact Us
Before returning an item, please contact us at support@geekgift.co.nz with the following details:

  • Your order number
  • A description of the issue
  • Photographs of the product (if applicable)

3.2 Return Shipping

  • The customer is responsible for all return shipping costs.
  • Please ensure the product is securely packaged to avoid further damage during transit.

3.3 Assessment Timeline
Once we receive the returned product, we will assess it within 7 business days and notify you of the outcome.

4. Important Notes

4.1 Packaging Damage
As outlined in our Terms and Conditions, minor damage to product packaging does not qualify for a refund unless the product inside is affected.

4.2 Timeframe for Returns
All return requests must be initiated within 14 days of receiving your order.

5. Contact Information

If you have any questions or require assistance with a return or refund, please reach out to us at:
Email: support@geekgift.co.nz

Thank you for shopping with Geek Gift. Your satisfaction is important to us, and we appreciate your understanding of our policies.